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PRIVACY POLICY

Pampero respects your privacy and is committed to handling your personal information responsibly.

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This Privacy Policy explains how Pampero collects, uses, stores and discloses personal information when you visit our website, make a reservation, place an order, contact us or otherwise interact with our restaurant.

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1. INFORMATION WE COLLECT

Depending on how you interact with Pampero, we may collect information including:

  • your name;

  • phone number;

  • email address;

  • reservation details, including date, time and number of guests;

  • information you provide regarding dietary requirements, allergies, accessibility requirements or special requests;

  • information submitted through our website contact forms;

  • order and transaction information;

  • communications between you and Pampero;

  • feedback or reviews you provide; and

  • technical information associated with your use of our website, such as device, browser, IP address and website usage information where collected through cookies or similar technologies.

 

We only seek to collect information reasonably required to provide our services and operate our business.

 

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

  • make a restaurant reservation;

  • place an order;

  • contact us by phone, email, social media or through our website;

  • submit an enquiry or contact form;

  • subscribe to marketing communications;

  • participate in a promotion or event;

  • provide feedback or communicate with our team; or

  • otherwise interact with Pampero.

 

Some information may also be collected through third-party platforms used to provide services such as online reservations, ordering, payments, website hosting and analytics.

 

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • manage and confirm reservations;

  • process and fulfil orders;

  • respond to questions, enquiries and requests;

  • communicate with you regarding a booking, order or event;

  • accommodate dietary, accessibility or other requirements you tell us about;

  • process payments and administer transactions;

  • provide and improve our restaurant, website and customer experience;

  • manage events, promotions and customer communications;

  • send marketing communications where you have consented or where otherwise permitted by law;

  • prevent fraud, misuse or security incidents; and

  • meet our legal and regulatory obligations.

 

We will not sell your personal information.

 

4. RESERVATIONS, ORDERS & THIRD-PARTY SERVICES

Pampero may use third-party providers to operate parts of our business, including reservation systems, online ordering platforms, payment processors, website hosting, email services, analytics and other technology providers.

When you use these services, your information may also be handled by the relevant third-party provider in accordance with its own privacy policy.

We may disclose personal information to service providers where reasonably necessary for them to provide services to Pampero or to you.

 

5. PAYMENTS

Payments made online or through third-party ordering or reservation services may be processed by external payment providers.

Pampero does not necessarily receive or store your complete payment card information. Payment information may instead be collected and processed securely by the relevant payment provider.

 

6. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website, remember preferences and improve the online experience.

We may also use third-party analytics, advertising or social media technologies where enabled on our website.

You can generally manage or disable cookies through your browser settings, although doing so may affect some website functionality.

 

7. MARKETING

Where you have subscribed, consented or where otherwise permitted by law, we may use your contact details to send you news, offers, events or other information about Pampero.

You can unsubscribe from electronic marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to an existing reservation, order or enquiry are not marketing communications.

 

8. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

  • our employees and authorised personnel;

  • reservation and ordering providers;

  • payment processors;

  • website, IT and hosting providers;

  • professional advisers and contractors;

  • analytics and communications providers; and

  • government, regulatory or law-enforcement authorities where required or authorised by law.

 

Some third-party technology providers may process or store information outside Australia. Where applicable, the location and handling of that information will depend on the particular service provider being used.

 

9. STORAGE & SECURITY

We take reasonable steps to protect personal information in our possession or control against misuse, interference, loss and unauthorised access, modification or disclosure.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business requirements and any applicable legal or record-keeping obligations.

 

10. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

 

11. PRIVACY COMPLAINTS

If you have a concern about how Pampero has handled your personal information, please contact us using the details below.

We will review your concern and endeavour to respond within a reasonable period.

If the Australian Privacy Principles apply to Pampero and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

 

12. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

Pampero is not responsible for the privacy practices or content of external websites, and we recommend reviewing the privacy policy of any third-party service you use.

 

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The current version will be published on our website with the date it was last updated.

 

14. CONTACT US

For questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact:

Pampero Brisbane

Woolloongabba, Queensland, Australia

0422 868 544

julian@pampero.com.au

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