TERMS & CONDITIONS
Welcome to Pampero Brisbane.
These Terms & Conditions apply to the use of our website and the services offered by Pampero, including restaurant reservations and online ordering where available.
By using our website or making a reservation or purchase with Pampero, you agree to these Terms & Conditions.
1. RESERVATIONS
Restaurant reservations are subject to availability.
At this time, Pampero does not require a deposit or charge a booking fee for standard restaurant reservations.
We understand that plans change. If you need to change or cancel your reservation, we simply ask that you let us know where possible so we can make the table available to another guest.
Pampero currently does not charge a cancellation or no-show fee for standard reservations.
For large groups, private events, functions or special events, separate booking terms may apply. Any additional terms will be communicated to you before your booking is confirmed.
2. ARRIVAL & TABLE AVAILABILITY
We will make every reasonable effort to have your table ready for your reserved time.
During busy periods, unforeseen circumstances may occasionally affect table availability or seating times.
If you're running significantly late, we appreciate you contacting the restaurant where possible. Depending on availability, we cannot guarantee that a table can be held indefinitely after the original reservation time.
3. MENU, PRICING & AVAILABILITY
We aim to keep the menus, prices and information displayed on our website accurate and current.
However, our menus are seasonal and subject to change. Individual dishes, ingredients, beverages, vintages and other items may change or become unavailable without notice.
Prices may also change from time to time.
Unless otherwise stated, prices displayed are in Australian dollars and exclude GST.
4. DIETARY REQUIREMENTS & ALLERGENS
Please let our team know about any allergies, intolerances or dietary requirements when making your reservation and again when you arrive at the restaurant.
We will make reasonable efforts to accommodate dietary requirements where possible.
However, Pampero operates a working commercial kitchen in which a range of ingredients and allergens are prepared and handled. While care is taken, we cannot guarantee that any dish is completely free from traces of allergens or cross-contact.
If you have a serious allergy, please speak directly with our team before ordering so we can discuss your requirements.
5. PAYMENTS
Payments may be processed by Pampero or by third-party payment providers used by our restaurant, reservation system or online ordering services.
Available payment methods may vary depending on how you make your purchase.
Any card surcharge or other applicable fee will be disclosed where required.
6. CANCELLATIONS & REFUNDS
As outlined above, Pampero currently does not charge cancellation or no-show fees for standard restaurant reservations.
For purchases, online orders, special events or other paid services, requests for cancellations or refunds will be considered according to the circumstances of the transaction and applicable Australian law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
If there is a problem with an order or purchase, please contact us and our team will work with you to resolve it.
7. ALCOHOL
Pampero supports the responsible service of alcohol.
Alcohol will only be sold or supplied in accordance with applicable Queensland liquor licensing laws and responsible service requirements.
We reserve the right to refuse the sale or service of alcohol where required or permitted by law, including where a person is intoxicated or unable to provide acceptable proof of age when requested.
8. PROMOTIONS & SPECIAL OFFERS
From time to time, Pampero may offer promotions, special menus, events or other offers.
These may be subject to additional terms, availability, booking periods, redemption dates or exclusions. Any specific conditions will be communicated with the relevant promotion.
Unless otherwise stated, promotions cannot be exchanged for cash.
9. FUNCTIONS, EVENTS & LARGE GROUPS
Large group bookings, private functions and special events may require separate arrangements from standard restaurant reservations.
This may include an agreed menu, minimum spend, deposit, prepayment or cancellation conditions.
Where separate conditions apply, these will be provided to you before you commit to the booking and will take precedence over the standard reservation provisions in these Terms & Conditions for that particular event or booking.
10. WEBSITE INFORMATION
We take reasonable care to ensure information published on the Pampero website is accurate.
However, restaurant information can change quickly. Menus, prices, opening hours, availability, events, photographs and other website content may change without notice.
Images used on our website are intended to represent our food, drinks, restaurant and experience but presentation and availability may vary.
11. THIRD-PARTY WEBSITES & SERVICES
Our website may contain links to or integrate with third-party services, including reservation platforms, ordering services, payment providers, social media platforms and mapping services.
Those services may operate under their own terms and privacy policies.
Pampero is not responsible for the operation or content of third-party websites or services except to the extent required by law.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, the content on the Pampero website - including our branding, written content, graphics and original photography - is owned by or licensed to Pampero.
Website content may not be reproduced, distributed or used commercially without permission, except where permitted by law.
13. AUSTRALIAN CONSUMER LAW
Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies available to consumers under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other rights that cannot legally be excluded.
Where a provision of these Terms & Conditions conflicts with a right that cannot lawfully be excluded, that right will prevail.
14. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our restaurant, website, services or legal obligations.
15. CONTACT US
Questions about these Terms & Conditions, a reservation, order or purchase can be directed to:
Pampero Brisbane
Woolloongabba, Queensland, Australia
0422 868 544